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North Valley Hospital uses the Avatar patient satisfaction system to obtain detailed information about the care we provide our patients. This is our report card on how well we are doing.
The evaluation measures three categories:
Impressions of quality of care and service, how well personal needs were met and confidence that things will go right
Physician care, nursing and technical staff care, admission/registration, wayfinding in facility, billing and financial processes
Loyalty, endorsement of North Valley Hospital, value
This information not only lets us know how we are doing but also identified opportunities for improvement.
Feedback also includes written comments and suggested improvements.
If you have been hospitalized and receive a survey from Improving Healthcare in Lake Mary, Florida, please complete and return the brief questionnaire. Your feedback is vital in helping us achieve and maintain outstanding customer service.
(888) 815-5528 (inside Montana)
Fax (406) 862-2532
1600 Hospital Way
Whitefish, MT 59937