Home Page
About NVH
Message from CEO
Babies
Patient Services
OB Online Pre-Registration
Planetree
Valley Cafe
Medical Staff
Foundation
On-Line Payments
Careers & Opportunities
Event Calendars
Patient Greetings
Contact Us
News
Health & Community Resources
Community Reports
Our Canadian Friends
Clinics & Labs
|
|
|
|
Avatar International Inc. Announces National Award Recipient for
Exceeding Patient Expectations in Service Quality for 2004
Orlando, Florida (May 3, 2005) –North Valley Hospital is recognized as a national award winner in healthcare service quality for Exceeding Patient Expectations by Avatar International Inc., the leader in measuring customer expectations in healthcare. North Valley Hospital has received this award for three consecutive years.
In making the announcement, Dr. Michael Everett, Avatar Founder and CEO said, “The expectation data has instilled renewed motivation and insight into patient surveys. Hospitals must pause if they are merely monitoring satisfaction. Satisfaction does not give a benchmark into the minds of your patients – not until satisfaction scores are compared to your patients’ expectations can you say: We are meeting and exceeding our patients’ expectations. We at Avatar feel very fortunate to help hospitals make such a difference to each and every patient.”
Dr. Everett was recently appointed by H.H.S. Secretary Tommy Thompson to the National Advisory Council of the Agency for Healthcare Research and Quality (AHRQ). “Understanding the expectations of patients are what drive continuous improvement in healthcare,” explains Dr. Everett. He continues, “The basic definition of exemplary customer service is consistently meeting and exceeding your patient’s expectations. The more you are able to exceed expectations the more loyal your patients and the more they will recommend you to others.”
In accepting this award, Craig Aasved, CEO of North Valley Hospital, said,
“Feedback from the patient survey process helps us to know when we hit our target: to meet North Valley Hospital’s commitment to continuously improve the health and well-being of the people in the communities we serve.”
“We encourage all of our patients to complete a survey. The information we receive from our patients speaks to our goal of empowering people. Our goal is to provide them with knowledge to make them active partners in the decision making process for their care and treatment. Knowing, through the patient survey
process, how the community perceives their healthcare experience at North Valley Hospital is one way we accomplish that goal.”
~ About the Hospital ~
Remaining a rural area Critical Access Facility, North Valley Hospital is a non-profit Community Hospital with a 501 (c) 3 status (not funded by tax dollars). The new Hospital will have about the same number of patient beds in 18 private and semi-private rooms. Emergency access will be improved by increasing ambulance bays from only one to two and Highway access will be ideal.
CEO Craig Aasved believes North Valley Hospital is both a community of its own and a reflection of the larger regional society it serves.
“In no arena is the power of relationship more important than in health care. It is our mission to take good care of people in the most personal and vulnerable moments of their lives, a goal that can only truly be realized through human connection,” states CEO, Craig Aasved.
Craig continues, “I am convinced the new hospital will be designed with efficiencies and patient friendliness. Most important, I am thankful that we took time (physicians, staff, and community) to clarify our needs.” We are extending our vision to personalize healthcare and maintain what has been our way of healing and caring for over a century.
North Valley Hospital services include: 24 hour emergency care, lab, and radiology with MRI, mammography, and spiral CT Scan; cardiac rehab; community education for body, mind, and spirit; CPR and First Aid courses; Cuisine-on-Call managed by Thomas Cuisine; diabetic consultation; general, gynecological and orthopedic surgery; health resource center; home oxygen services; active hospital auxiliary services to the patients and the community; maternity services, birth center, newborn care instruction, certified lactation consultants, childbirth education classes, mother/baby support groups; physical, occupational, and speech therapy; respiratory therapy; senior wellness and end of life classes; sleep study center; special care unit; sports medicine services; volunteer staffed health information library; certified pet therapy program; healing music, art and color; spiritual counseling; meditation areas; massage therapy; outpatient day surgery.
New Hospital Construction photos and updates available by clicking on "Construction Progress" to the left of your screen.
~ About Avatar ~
Avatar definition: exemplar, standard of comparison
Avatar, an international research and consulting group based in Orlando, Florida, specializes in Intelligent Surveys and Innovative Strategies to transform information into significant improvement for the healthcare industry. Its mission is to improve the quality and efficiency of care in the nation’s hospitals. In addition to conducting surveys, Avatar also actively engages hospitals in process improvement, including training in service quality.
Avatar has been providing quality improvement training and consulting services for over twenty years, working with clients in all sectors of the economy: healthcare, government, communications, manufacturing, banking, hospitality as well as other industries. Eminent customer service clients include Disney World, and the Ritz Carlton Hotel Company. Avatar has assisted National Baldrige Quality Award winning organizations such as AT&T, Corning, and Xerox. Within healthcare, Avatar serves hospitals nationally including small community hospitals, academic medical centers, large regional medical centers, integrated healthcare systems, long-term care and behavioral health organizations.
Avatar International Inc. can be reached at 1-800-282-8274.
 | |