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Admissions General Information
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| What to Bring |
| Important papers you MUST bring: |
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- Name and address of employer
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- Name, address, and telephone number of closest family member
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- List of all medications you are currently taking
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- Advance Directive (Living Will) and Durable Power of Attorney
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| Additional items you may want to bring: |
- Nightwear, robe, rubber-soled slippers (hospital gowns and slippers are available)
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- Personal toiletries (makeup, razor, toothbrush, toothpaste, shampoo, dentures, etc.)
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- Reading materials and your address book
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| If you are packing for your child, you may wish to include: |
- Comfortable nightclothes (child-size hospital gowns are available)
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- Coloring books, crayons, books, etc.
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| What Not to Bring |
| Please leave the following items at home: |
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- Jewelry and other valuables
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Patient Valuables:
You are strongly encouraged to have all money and valuables sent home with a relative or friend. North Valley Hospital cannot be responsible nor liable for loss or damage to personal belongings.
Room Rates:
Room rates are incurred from midnight to midnight. You will be charged the first day's stay and not the last.
Tipping and Gifts:
Employees are prohibited from accepting tips and gifts of significant value. We ask instead, that your gratitude is expressed in a letter to the staff, recommending our services to your friends, or making a donation to our foundation.
Spiritual Care:
Spiritual support is part of your medical care. Knowing your religious preference information helps us meet your care needs. Pastoral visits are available.
Visitor's Hours:
We strive to keep our visitor's policy flexible. Patient comfort and rest are of primary concern. Visitors may need to be restricted to meet this goal.
PATIENT RIGHTS AND RESPONSIBILITIES |
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| Quality Care |
| North Valley Hospital believes that it has the responsibility to offer quality care for all of its patients. Therefore, the Hospital's Medical Staff, employees and volunteers are dedicated to providing the highest quality care possible within the skills and resources available. As a teaching institution the medical and paramedical students are held to the same standard. |
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| You, as a patient, a guardian, or parent of a patient have both rights and responsibilities which are essential in helping achieve that quality. |
| Your Rights Include: |
- Being well informed about the diagnosis, treatment, and likely outcome of your illness, including access to an interpreter when necessary.
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- Being cared for with privacy and respect.
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- being informed of community resources that can offer financial, psychosocial, and health care assistance after hospitalization.
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- Confidentiality of all records concerning your stay. When the Hospital releases your record to other parties entitled to review, staff will emphasize that the records are confidential.
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- Being informed about and receiving assistance in completing an Advance Directive, such as a Living Will or Durable Power of Attorney.
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- Consenting to or refusing treatment, or leaving the hospital, even against physician advise. However we strongly recommend that you do not run the personal risk of rejecting that advice.
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- a full explanation of charges from the hospital service.
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| Your Responsibilities Include: |
- Making your needs known. Ask if you have questions about your condition. Your Physician, the Department Manager, or Hospital Administration is available for assistance.
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- Being accurate when asked about your medical history and your present and past illnesses, hospitalization and medications.
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- Cooperating with those caring for you by following their instructions. Ask questions if you don't understand.
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- Assuring your payment for services is received
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- Knowing that the staff is governed by multiple state and federal laws. In particular we are bound to report all cases of actual or suspected abuse and neglect of children and the elderly.
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| We Are Here To Help. North Valley Hospital offers personal commitment to your health care needs. To this end, we recognize our responsibilities to you, the patient, and we hope to fulfill our responsibilities in the best manner possible. |
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| Providing the best possible care means a coordinated effort between the providers and you. We recognize your rights and we hope you recognize your responsibilities. |
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Click here for Joint Notice of Privacy Practices
An Important Message from Medicare
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