North Valley Hospital Receives Awards for Overall Best Performer
and Exceeding Patient Expectations for 2010
For the third year in a row, North Valley Hospital has received The Overall Best Performer Award, recognizing high performing hospitals that demonstrate consistency of highly-rated experiences by patients throughout the organization. Avatar International is a national leader in continuous quality improvement that measures customer expectations in healthcare and this acknowledgment is a recognition of its top performing hospital partners in 2010.
Since 2002, North Valley Hospital has used the Avatar patient satisfaction system to obtain detailed information about the care provided to patients who are admitted to the hospital. North Valley Hospital has been a recipient of the Exceeding Patient Expectations Award every year since then, and again has been awarded for the eighth year in a row.
The Overall Best Performance award is based on the results of the hospital’s 2010 patient surveys and represents the top 10 percentile in Avatar’s National Database. It is awarded to those hospitals with the highest overall combined score for inpatient, outpatient, emergency department and ambulatory surgery.
The survey essentially acts as the hospital’s report card with respect to how well it’s doing while identifying opportunities for improvement. The hospital evaluation measures patient expectations, processes and outcomes for the department where patients were admitted. Patient feedback is vital in helping North Valley Hospital achieve and maintain outstanding customer service. Comments assist the continued efforts to evolve and improve the hospital’s stellar quality and care.
“The ongoing commitment to patient-centered care through the teamwork of our staff is what drives the many accolades that North Valley Hospital continues to earn,” said Jason Spring, North Valley Hospital CEO. “We work very hard to make our patients’ visits as safe and comfortable as possible for both their physical and mental well-being and it’s nice to know our patients recognize this.”
Patients and visitors can join the conversation on Facebook and share their experiences at North Valley Hospital at www.facebook.com/northvalleyhospital. For more information, call 863-3500 or visit www.nvhosp.org.