Patient Satisfaction: Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Overall Ratings

Reporting Period for HCAHPS Measures:
First through Fourth Quarter 2010 Discharges

Overall Ratings	0 to 6 Rating	7 and 8 Rating	9 and 10 Rating
How do patients rate the hospital? What number would you use to rate this hospital during your stay? Using any number from 0 to 10, where 0 is the worst hospital possible and 10 is the best hospital possible.	5%	12 %	83 %

Willingness to Recommend	No: Definitely or probably will not recommed	Yes: Probably Recommend:	Yes: Definitely Recommend
Would patients recommend the hospital to friends and family? Would you recommend this hospital to your friends and family?	3 %	12 %	85 %