At North Valley Hospital, we recognize that medical expenses are often large, unplanned and create further stress at a time when your primary concern is health rather than financial issues. It is our goal to help alleviate this issue. Patients, guardians and parents of patients have the right to a detailed bill for hospital services, but also have a responsibility to take the necessary steps for your balance to be paid. If you would like a copy of an itemized bill mailed to you, please contact Patient Financial Services.
Patient Business Services
North Valley Hospital has teamed with Patient Business Services to manage patient accounts and provide low-interest payment plans.
It is important for patients to know that North Valley Hospital permits many different types of practitioners to order diagnostic services in the outpatient facilities. These practitioners are not employees of the hospital and they bill separately from the hospital.
You will be given a copy of the Patient Handbook upon registering in person or arriving for your hospital procedure. You may access the Handbook here for a variety of information including Patient Financial Services Policies and Procedures, Availability of Financial Assistance, Insurance information and more.
Common Procedure Estimated Pricing
For estimated standard pricing of common procedures at North Valley Hospital, click: NVH Common Procedure Estimated Prices FY17 .
If you would like a cost estimate for a procedure or test not listed in the in the estimated pricing sheet, please call 406-863-3500 and you will be directed to the appropriate personnel.
Financial Assistance Program
To help ease the financial burden for uninsured and underinsured patients, North Valley Hospital and its outreach clinics offer financial aid to qualifying patients. Financial assistance is available for those earning up to 400% of the federal poverty guidelines. In addition, North Valley’s primary care and specialty clinics provide a sliding fee scale based on financial need.
All non-elective services qualify for charity care consideration including services received at a North Valley outreach clinic. The financial assistance is based on liquid assets and gross monthly income for the household calculated as a percentage of the 2016 Federal Poverty Guidelines. For example, a family of four with a household gross income at 400% of the Federal Poverty Level, or $97,200, could be eligible for a 44% reduction on their medical charges. The financial aid levels were developed to be consistent with the amounts generally billed to patients with Medicare.
North Valley offers assistance to all those in need whether or not they have insurance. To be eligible for this financial assistance, the individual must demonstrate that they have exhausted all other means of assistance, and they must apply for Medicaid and show a Medicaid denial. North Valley personnel can assist individuals in applying for Medicaid.
For patients who are underinsured with limited coverage or large deductibles, North Valley also offers qualifying patients a 30% discount on their balance after insurance has paid if the account balance is paid in full within 30 days of service.
For the fiscal year ending June 30, 2016, NVH provided $1.4MM in the cost of charity care and realized $1.7MM in the cost of bad debt for patients unable or unwilling to pay for services. Including contractual discounts, NVH contributed over $27MM in uncompensated health care to the community.
For more details on the financial assistance programs and qualification guidelines at North Valley Hospital, please contact the NVH Financial Counselors at 406-863-3500. For North Valley Professional Center, contact the Office Manager at 406-892-3208; for North Country Medical Clinic contact the Office Manager at 406-297-2438.
North Valley Hospital has two Certified Application Counselors on-site who can can assist individuals in understanding their options in the Health Insurance Exchange or in applying for Medicaid.
North Valley Hospital Financial Assistance Forms and Guidelines:
“Medicare & You” (general information, deductibles, co-insurance & more)
“How Medicare Covers Self-Administered Drugs Given in Hospital Outpatient Settings” Our number one priority is to exceed your expectations. Please feel free to contact us with your comments for improvement. If you do not find our staff friendly and helpful, please inform us of this as well. This is your community-based hospital, and we value your comments.
Patient Business Services / On-line Bill Pay : 800-511-5988
Insurance Billing: 406-863-3728
Medicare/Medicaid (A-K): 406-863-3722
Medicare/Medicaid (L-Z): 406-863-3723
Private Pay: 406-863-3727
Financial Counselors: 406-863-3727