How did we do? Let us know by providing your feedback – Press Ganey Survey

Following your visit, you will receive an email from Press Ganey requesting that you provide your impressions regarding your experience at North Valley Hospital. You may include your name on the survey or submit them anonymously. Press Ganey is a national leader in continuous quality improvement that measures customer expectations in healthcare. The survey essentially acts as the hospital’s report card with respect to how well it’s doing while identifying opportunities for improvement. The hospital evaluation measures patient expectations, processes and outcomes for the department where patients were admitted. Patient feedback is vital in helping North Valley Hospital achieve and maintain outstanding customer service. Comments assist the continued efforts to evolve and improve the hospital’s stellar quality and care. We thank you in advance for providing your feedback.


Interested in recognizing someone who provided exceptional care?

Here are a few ways to share your thoughts and appreciation.


Have questions on Patient Billing and Insurance?

North Valley Hospital accepts a wide variety of health insurance plans including Medicare, Medicaid, Champus/TRICARE, and private insurance providers. Please note that you may receive multiple statements and bills for your services. Some services are billed separately from hospital charges including those from the Radiologist, Pathologist, Surgeon and other specialists.


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For more information on billing and insurance, click here for the Patient Handbook or contact Patient Financial Services at

Business Office :  1-800-511-5988
Financial Counselors :  406-863-3567,  8:00 AM – 8:30 PM M-F
Insurance Billing : 406-863-3728, 8:00 AM – 5:00 PM M-F