With North Valley’s focus on patient-centered healthcare, understanding the experience of patients and their families is increasingly important. We have established a Patient & Family Advisory Council of community members who are committed to sharing their experiences to help us improve on how we serve our patients and their families.

 

The Council is instrumental in providing feedback directly to our Senior Leadership on a variety of topics including:

  • Current and new medical services
  • Billing processes
  • Marketing and external communications
  • Wayfinding and signage
  • Facility appearance and usage
  • Reputation and image
  • Hospital policies and procedures
  • Healthcare trends

 

Council participants will have the opportunity to:

  • Provide their feedback and recommendations that can have a direct impact on the experience for patients and families who visit the hospital,
  • Learn about current and upcoming hospital services and processes,
  • Receive a “behind the scenes tour” of the hospital,
  • Enjoy a delicious meal prepared by the Valley Café during each meeting,
  • And meet other community members and hospital staff.

 

The Council meets six times a year and we ask members to commit for a full year of participation. Meetings are generally held between 5 – 6:30 PM at North Valley Hospital and dinner is provided.

If you are open to sharing your opinion and ideas to help your hospital continually improve its care and services, please contact Mary Sterhan, Director of Quality and Planetree, at 406-863-3511 or msterhan@nvhosp.org.

 

Patient Family Advisory Council

“Patients and families are essential to effecting transformation change in health care and to enhancing its quality and safety.” – Institute of Family-Centered Care